Terms of service

These Terms of Service (“Terms”) govern your use of the SuuFit website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Company Information

SuuFit
Unit 2, Marlands Shopping Centre
Civic Centre Road
Southampton
SO14 7SJ
United Kingdom

Email: order@suufit.com

We are a UK-registered business trading under applicable UK consumer and commercial law.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not:

Violate any applicable laws or regulations
Infringe the rights of others
Interfere with website security or functionality

We reserve the right to suspend or restrict access if misuse is detected.

3. Products & Descriptions

We aim to ensure all product descriptions, images, and pricing are accurate. However:

Colours may vary depending on screen settings
Minor variations in design or appearance may occur
We reserve the right to correct errors at any time

All products are subject to availability.

4. Orders

When you place an order:

You will receive an order confirmation email
This does not constitute acceptance of your order
A contract is formed when your order is dispatched

We reserve the right to refuse or cancel orders for reasons including:

Product unavailability
Pricing or listing errors
Suspicious or fraudulent activity

5. Pricing & Payment

All prices are shown in GBP (£) and include VAT where applicable.

We accept payments via:

Shopify Payments / Card payments (via Stripe)
Klarna (where available)
PayPal or other listed payment methods

We do not store full card details.

6. Shipping & Delivery

We aim to process and dispatch orders promptly. Delivery times may vary depending on:

Product availability
Delivery location
Courier service

Delivery estimates are not guaranteed. We are not responsible for delays outside our control.

7. Returns & Refunds

We offer a 14-day return policy in line with UK consumer regulations.

To be eligible for a return:

Items must be unused, unworn, and in original packaging
Items must be returned within 14 days of delivery
Certain items (e.g. hygiene products) are excluded

Full details are outlined in our Returns Policy.

Refunds will be processed using the original payment method where possible.

8. Warranty

We offer a 6-month warranty on eligible products against manufacturing defects.

This does not cover:

Misuse or accidental damage
Normal wear and tear
Incorrect use of products

Faulty items may be replaced at our discretion.

9. User Accounts

If you create an account, you are responsible for:

Maintaining confidentiality of login details
All activity under your account

We reserve the right to suspend accounts if misuse is suspected.

10. Intellectual Property

All content on this website, including:

Logos
Images
Text
Product designs

are owned by or licensed to SuuFit and may not be used without permission.

11. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect or consequential loss
We are not responsible for delays outside our control
Our total liability is limited to the value of your order

Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.

12. Personal Data

We handle your personal data in accordance with our Privacy Policy, which complies with UK GDPR and the Data Protection Act 2018.

13. Third-Party Services

We use third-party services including:

Shopify (eCommerce platform)
Stripe / Klarna (payment processing)
Delivery couriers
Analytics and advertising tools

We are not responsible for third-party websites or services.

14. Force Majeure

We are not liable for failure or delay in performance caused by events outside our reasonable control, including but not limited to:

Natural disasters
Internet outages
Government restrictions
Transport disruptions

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms at any time. The latest version will always be available on our website.

17. Contact Us

If you have any questions about these Terms: